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FAQ

  1. Simply click the "Sign Up" button and follow the instructions.

  2. Simply click "Login" and then "Forgot your password?" and follow the instructions.

  3. Please contact our customer support team via live chat or email, who will be happy to help you.

  4. Please note, you can only create an account in your own name. It is not allowed to open accounts for someone else or work as an agent.

    Anyone who is more than 18 years of age and not resident of these countries:

    Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cote D'Ivoire, Cuba, Cyprus, Democratic Republic of Congo, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Portugal, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Slovakia, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.

  5. Make sure you have filled in all the fields in the registration process correctly and that there are no errors. Please also note, that you are not allowed to have more than 1 account per person/IP/address or household.

    If you already have an account, but can't remember the password, then simply click Login > Forgot your password? and follow the instructions.

    You could also try to use another web browser, that can sometimes be the issue.

    If none of the above helps, you are more than welcome to contact our customer support team via live chat or email and we will be glad to help you.

  6. You need to activate your account either via email or mobile phone via the code that was sent to you, before you can login. If you have not received this code, please contact our customer support team, who will be happy to assist.

  7. Firstly, double check that you are using the right email address and account details to login.

     

    If you are unsure of your password, please click Login > Forgot your password? and follow the instructions.

     

    If you have tried to login several times using wrong details, it could be your account has now been temporarily locked for security reasons. Please contact our customer support team, who will be happy to assist.

  8. Simply click on your avatar in the left menu to access your account. Then update your account details under "Profile" section.

  9. As soon as you have created your account, its always a good idea to complete verification. This is done by going to your account setting, then document section, where you simply follow the instructions and upload the documents required. Once uploaded, your documents will be reviewed by our team, once your documents have been verified you will be notified.

     

    Verifying your account early on will help you avoid this step once you would like to withdraw funds and ensure a smoother experience.

     

    If you have any questions at all, please contact our customer support team via live chat or email.

  10. The verification procedures are there to protect from fraud, money laundering and identity theft.

    Any serious casino licensed with the relevant Authorities, must comply with these regulations, which are standard across the industry.

    All documents you send to us are stored in a safe environment and are only accessible by authorised personnel. Your documents and information will never be shared with a third party.

  11. No, once you have set the currency of your account, its not possible to change it.

  12. If you wish to close your account, please contact our customer support team, who will be happy to help you with this.

    Alternatively, you can set a cooling off period, where you will not have access to your account between 3 and 30 days. To set a cooling off period, go to Account > Limits.

  13. If your account was closed due to requesting a cooling off period for your account, we are unfortunately unable to re-open your account until the cooling off period has expired.

    If your account was closed temporarily on your request, please contact our customer support team who can help you re-open.

    If your account was closed permanently for whatever reason, is it not possible to re-open it.

  1. Sign up for an account and then make your deposit.

     

    On the deposit page, select the welcome bonus you would like and complete your deposit.

     

    As soon as your deposit goes through, the bonus will also be credited your account, so you have more funds to play with.

     

    If you are not seeing a welcome bonus option on the deposit page, it's most likely because you have already received it or because you are not eligible.

  2. New players who have not before registered an account with Sons Of Slots, might be eligible* for a welcome bonus.

     

    A welcome bonus is bonus money that Sons Of Slots gives you to get started, however please note that you need to make a deposit to receive a bonus and any bonus comes with terms and conditions, which you should familiarize yourself with or ask our customer support team via live chat or email.

  3. No, it will not be possible to make a withdrawal until the wagering requirement has been completed.

  4. Whenever you receive a bonus or freespins of any kind, they will usually come with a wagering requirement.

     

    An example could be a wagering requirement of x35.

     

    This means, that you have to play through your receive bonus amount 35 times, before you have turned your bonus money into real money, which can be withdrawn. In other words, if you have received €10 in bonus money with a x35 wagering requiement, you will need to bet/play for €350 before your bonus money turns into real money, which can be withdrawn.

     

    Please also note, that certain games does not count towards your wagering requirement. For more details, please read the full Terms and Conditions document.

  5. Once logged in, find the Rewards section on the main page, click "view more" and then "Active bonuses", here you can find all details about your active bonuses, including how much you have left to wager.

  6. If you have not yet started playing after receiving your bonus, it is possible to remove your bonus if done by mistake. Simply contact our customer support team via live chat or email to do so.

    If you have already started playing after receiving your bonus, it's no longer possible to cancel your bonus.

  7. At Sons Of Slots, there are different kinds of bonuses and they might have different terms and conditions, so we encourage you to always review the terms and conditions attached to the specific bonus available to you.

    However, as a general rule of thumb, please find below our standard terms:

     

    For welcome bonuses, they come with a x35 wagering requirement (unless otherwise mentioned), which must be fulfilled within 30 days.

     

    For freespins awarded, without making a deposit, wagering requirement is x50 (unless otherwise mentioned) and any winnings are capped at €50.

     

    For freespins awarded, after having made a deposit, wagering requiement is x50 (unless otherwise mentioned) but there is no winnings cap in place.

     

    We recommend reading the full Terms and Conditions for further information.

  8. A freespin is exactly what the word says - a free spin on a certain game title.

    If you have received or won freespins, they will normally be linked to a certain game. To use your freespins, simply open up that game and you will find the freespins waiting for you inside the game, most games will give you a notification like "You have 10 freespins" or similar when opening up the game.

    Please note freespins can expire, so if you don't see or get notified about your freespins when entering the game, they are most likely expired and any spins on the game will be deducted from your real money balance. We encourage you to ensure the freespins are available, before you start playing.

    If you have any questions, please contact our customer support team via live chat or email.

  9. Yes, freespins always have wagering requirements.

    For freespins awarded, without making a deposit, wagering requirement is x50 (unless otherwise mentioned) and any winnings are capped at €50.

    For freespins awarded, after having made a deposit, wagering requiement is x50 (unless otherwise mentioned) but there is no winnings cap in place.

    We recommend reading the full Terms and Conditions for further information.

     

  1. After you have logged in, simply click the deposit or balance button in the left menu and follow the instructions.

  2. Please make sure that all required fields are filled in correctly.

    Double check that you have available funds on the card or account you're trying to use.

    Check if your card or account have any restrictions or limits on online and/or international payments. Contact your bank or card issuer for more information.

    Try another web browser, sometimes this can help.

    If the above does not help, please contact our customer support via live chat or email.

  3. If your deposit was confirmed, the funds are on their way. Depending on the deposit method you have chosen, the time it takes before the funds reach your account vary. However, if depositing via card, most e-wallets or Trustly bank transfer, the funds should be available more or less immediately.

    If this has not happened, please wait a couple of minutes and then refresh your webpage. Alternatively, try and log out and back in.

    If your funds are still not visible, please check your bank account to double check that the funds actually has left your account. If they have, then please contact our customer support and we will immediately investigate this issue for you. Please note, we might ask you for screenshots from your bank account, clearly showing the funds have left your account.

  4. No, Sons Of Slots does not charge any fee's for deposits or withdrawals.

  5. The minimum deposit you can make is €10.

    However, to get the welcome bonus the minimum deposit is €20.

  6. No, you can only use a payment method registed to your own name. Any attempt to use someone else's card or account may lead to your funds confiscated, winnings forfeited and your account permanently closed, as we take payment security very seriously at Sons Of Slots.

  1. Playing at Sons Of Slots should be a fun and entertaining experience and real money gambling should always be done in a responsible way.

     

    A good way to stay in control is making use of the limits you can set on your account here at Sons Of Slots:

     

    - Deposit limit

    - Loss limit

    - Wagering limit

    - Session time limit

    - Cooling-off period

  2. If you set a deposit limit, you will be able to control the maximum amount you will be able to deposit.

    This amount can either be set per day (24 hours), per week (7 days) or per month (30 days).

    To set a deposit limit, go to your account and choose "Limits" and follow the instructions.

  3. If you set a loss limit on your account, you will be able to control the maximum loss you can experience in a set time period.

    You can set this limit per day (24 hours), per week (7 days) or per month (30 days).

    To set a loss limit, please go your account, then select "Limits" and follow the instructions.

  4. If you set a wagering limit, you will be able to control the maximum amount you will be able to bet.

    This amount can either be set per day (24 hours), per week (7 days) or per month (30 days).

    To set a wagering limit, go to your account and choose "Limits" and follow the instructions.

  5. With this limit, you will be able to set a maximum amount of hours per day that you be active on Sons Of Slots.

    To set a session time limit, go to your account and choose "Limits" and follow the instructions.

  6. When you set a cooling off period, you will not have any access to your account during this time and it will not be possible for you or Sons Of Slots staff to re-open your account during this period.

    You can set a minimum of 3 days and up to a maximum of 30 days.

    To set a cooling off period, go to your account and choose "Limits" and follow the instructions.

  1. Sons Of Slots is licensed through BetHard Group Limited by the Malta Gaming Authority.

    This can be confirmed via Malta Gaming Authority's website See License here

  2. Yes, Sons Of Slots uses the latest encryption technology to ensure all data transmitted or stored in our databases are secure.

  3. If you think someone might have access to your account, you should immediately login and change your password on your account settings page.

    It's always good practice to change your password regularly and to use a complicated password that does not contain information that is easy for others to guess i.e. your name, your address, your phone number, your date of birth etc. 

  1. Flash is a type of software, which many game producers used or still uses to build casino games.

    Today, Flash is slowly being phased out and some web-browsers have stopped supporting Flash or you need to download an additional plug-in in order for a flash game to operate properly.

    You may experience some games showing black screen or not opening and perhaps asking you to install flash or enable flash. Should this happen, simply visit https://helpx.adobe.com/flash-player.html and follow the instructions there.

    Once done, simply refresh your page and your game should load. If you are still having issues, you can always contact our customer service team via live chat or email.

  2. This can happen if you loose internet connection or for some other reason loose connection to the game server. Unfortunately the nature of internet connections is that the signal strength goes up and down at various times of the day, depending on your location, country and many other variables.

    Should this happen, don't worry. The game server will remember everything and once you manage to re-connect, you can continue where you left of.

    If you had clicked the spin button and you lost connection while spinning, the game will automatically finish the game round and any winnings will be paid out your account anyway.

    You are always welcome to contact our customer support via live chat or email if you need further help.

  3. Not to worry. Each spin is saved in database and if you lose internet connection or the game gets interrupted in some other way, simply restore the internet connection, log out and back in or perhaps refresh the page. Then enter the game again and you will continue where you left of.

    If you were in the middle of a spin, the game will usually finish the game round automatically and any winnings you might have had, will have been paid out to your account as usual.

     

    You are more than welcome to contact our customer support via live chat or email should you need further information.

  1. We strive to have the fastest withdrawal times in the industry and we usually process all withdrawal requests within 4 hours.
    However, if your account requires further verification, the process might take up to 24 hours.

    Once our team has processed your withdrawal request, your chosen payment method determines how fast you will receive your money. If you are using certain e-wallets, the withdrawal will be more or less instant, once processed by Sons Of Slots. If you are withdrawing to your normal bank account, it can take up to 3-5 bank days before the funds are in your account, depending on which bank you use and how fast they are at processing payments.

     

    We suggest you wait 3 days. If you still haven't received your funds by then, please do contact our customer service team and we will be happy to help you with this.

  2. There can be several reasons for this.

     

    You have two balances with Son's Of Slots, one for real-money containing funds you have deposited yourself and one for bonus money, which you have received from Son's Of Slots as part of a bonus offer. By clicking the cashier to see your balance, you will be able to see how much is real money and how much is bonus money. Any funds listed in the bonus money balance are not able to be withdrawn, until you have fulfilled the wagering requirements attached to those funds. Once fulfilled, this balance will shift into your real-money account and can be withdrawn.

     

    When playing, you will always use your real-money balance first and then the bonus money balance, if you have received a bonus.

     

    If you have an active bonus on your account, for example if you made use of our welcome bonus when doing your first deposit, you have to fulfil the wagering requirements before you will be able to withdraw. Please go to your rewards section and select "active bonuses" - here you will be able to see how much you have left to wager before a withdrawal will be possible.

  3. Yes, the minimum amount you can withdraw is 20 EUR.

  4. No, making a withdrawal is free of charge.